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Member Rights and Responsibilities
As a Delta Dental of Massachusetts member, you have the right to:
- File grievances about Delta Dental or its participating dentists.
- Be provided with appropriate information about Delta Dental and its benefits, dentists, and policies.
- Be informed of your diagnosis, the proposed treatment and prognosis by your dentist.
- Give informed consent before beginning any dental treatment, and be made aware of consequences of refusing treatment.
- Obtain a copy of your dental record, in accordance with the law.
- Be treated with respect and have your dignity and need for privacy recognized.
You have the responsibility to:
- Ask questions in order to understand your dental condition and treatment, and follow instructions for recommended treatment given by dentists.
- Provide dentists with the information necessary to care for you.
- Be familiar with Delta Dental benefits, policies and procedures, by reading Delta Dental's written materials, or calling the Customer Service department.
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