Benefits Administrators
FAQs - Who to Call

Who to Contact for Questions and Additional Information

For information on rates, plan designs or to order benefit materials:
Contact your Account Executive. If you do not know who your Account Executive is please call 1-800-451-1249 or (617) 886-1000 and ask for the Sales Department.

Ordering Supplies
To order:
· Enrollment forms and envelopes
· Monthly eligibility termination forms
· Claim forms
· Directories of Participating Dentists
· Supply order cards

Complete a Supply Order Card (PDF 12K) and fax it to our inventory supply firm at 1-800-477-9975 or drop it in the mail. Allow two to three weeks for delivery. Please contact your Account Executive if you do not have any supply order cards.

Billing
Contact our Billing Department at (617) 886-1025.

Member Services
Delta Dental Premier, Delta Dental PPO, and Massachusetts Public Employees Fund and Group Insurance Commission members can receive automated information on:
· Enrollment
· Co-payments
· Deductibles
· Benefits

Call (617) 886-1234 or (800) 872-0500 and press 1 to be connected to Delta Dental’s 24-hour Interactive Voice Response system (IVR). Have the subscriber ID number and date of birth available.The IVR system is available at all times outside of occasional brief interruptions for general maintenance. At these times, a recorded message informing callers that maintenance is occurring will be activated

For questions on claims, coverage, or limitations and exclusions, please call:

Click here for General Information.